Our Helpline offers free support to those with cancer, their carers and relatives. It is staffed by trained volunteers, many of whom have direct experience of cancer. Whilst our team are not qualified to give advice, they can supply information and contacts to qualified practitioners.
To contact the Yes to Life Helpline:
(Please leave a message and we will get back to you as soon as possible)
Our Helpline is run by trained volunteers, if you would like to join the team this is where you will find out more information about the role.
The role of the Helpline call operator is to provide information tailored to the needs of each enquirer, and to provide emotional support in an empathetic and empowering way.
Our Helpline Operators are all volunteers with experience of cancer either personally or indirectly. After undergoing specialised training, each operator is given the responsibility of looking after the helpline one day a week or as back-up to cover holidays etc.
The requirements needed for this role are:
- Good listening skills and the ability to obtain relevant information required to give the right assistance
- Good supportive skills
- Good organisation skills
- Good telephone manner
- Good computer skills including use of email, internet and accurate input of information taken during calls onto a database
- Ability to work alone from home as well as with a team
Useful additional experience:
- Personal knowledge of cancer or professional cancer experience
- Professional therapist or practitioner
If you are interested in this role or what to find out more, please get in touch.
Yes to Life's website content is not provided or (except to the extent referred to on the website) reviewed by fully qualified health practitioners or doctors able to give advice on medical matters. Cancer is a very serious and individual disease. Users must consult with experts in their appropriate medical field before taking up any form of treatment. The information contained on the website is not intended or implied to be a substitute for professional medical advice nor is it intended to be for medical diagnosis or treatment. Click here to read our full Disclaimer.