For over a decade, the charity Kidney Cancer UK has run a patient survey charting the level of care patients experience in the NHS. This year’s findings include some troubling statistics about the way that people feel about the delivery of care, particularly around being given the information they need to make truly informed decisions about their treatment options, and with regard to being seen as a person rather than just another case. Many would ascribe these shortcomings to lack of resources – funding, staff – but is there more to it? Could they be symptomatic of an underlying cultural issue in which healthcare is lagging well behind societal development and expectations?
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